At tim138, responsible gambling is not a legal checkbox — it is a genuine operating principle. We believe that gaming should remain an enjoyable form of entertainment, and we provide every tool our players need to ensure it stays that way.
tim138 serves players from across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam. We understand that for most of our members, online gaming is a leisure activity that they enjoy responsibly alongside their everyday lives. But we also know that for some people, gambling can become a problem — and we take that seriously.
Responsible gambling means different things to different players. For most, it is simply a matter of setting a sensible budget and sticking to it. For others, it means knowing when to take a break. And for a smaller number of players, it means seeking help when gambling has stopped being fun and started affecting their finances, relationships, or mental well-being.
tim138's Responsible Gambling Programme is designed to support all of these players. Every tool described on this page — deposit limits, session timers, self-exclusion, and cooling-off periods — is available to all registered members at no cost, accessible directly from your Account dashboard, and effective immediately or with a clearly defined processing window as stated.
"We will never prioritise short-term revenue from a player in distress over their long-term wellbeing. If you need to take a break, we will make that as easy as possible."
tim138 strictly enforces its minimum age policy of 21 years. All new Account registrations are required to confirm age at sign-up, and identity verification (KYC) is mandatory before any withdrawal is processed. Where tim138 identifies an Account belonging to a person under 21, the Account is suspended immediately.
Every one of these tools is built into the tim138 platform and accessible directly from your Account settings — no support request required.
Set daily, weekly, or monthly deposit caps in Malaysian Ringgit (MYR) directly from your Account dashboard. Reductions take effect immediately. Increases require a 7-day cooling-off period before taking effect — a deliberate friction point to prevent impulsive increases.
Need a short break without triggering a full self-exclusion? Choose a cooling-off period of 24 hours, 48 hours, or 7 days. Your Account is suspended for the duration, all promotional emails cease, and you cannot log in until the period expires.
Voluntarily exclude yourself from the tim138 platform for 30 days, 90 days, 180 days, or permanently. Self-exclusions take immediate effect. During exclusion, your Account is suspended, all marketing communications stop, and re-registration attempts are blocked.
Set a maximum session duration ranging from 30 minutes to 8 hours. When your session limit is reached, tim138 will log you out automatically. You decide when a session ends — not the adrenaline of the moment.
Set pop-up reminders at 15-minute, 30-minute, or 60-minute intervals. Each reminder shows your session duration and current net win or loss position — giving you an honest picture of where your session stands before you continue.
Request a full breakdown of your deposit history, withdrawal history, game activity, and bonus usage at any time by contacting our support team. Knowing your patterns is the first step to managing them — we make that information easy to access.
Problem gambling does not always announce itself clearly. It can develop gradually, and the early warning signs are often easier for others to notice than for the person experiencing them. If any of the following signs sound familiar — for yourself or for someone you care about — it is worth taking them seriously.
Answer these questions honestly. If you answer "yes" to two or more, it may be worth using one of tim138's protective tools or reaching out to a support service.
If any of these resonate with you, please review the support resources on this page. Setting a deposit limit or requesting a cooling-off period through tim138 takes less than two minutes and can be the first step toward regaining control.
Deposit limits are the most practical and immediate tool for managing your gambling spend. Here is how the three limit periods work on tim138.
The tightest control available. Set a daily cap on how much you can deposit in any 24-hour rolling window. Ideal if you prefer to keep each gaming session within a fixed budget, regardless of whether you are up or down.
A weekly cap is useful for players who prefer the flexibility to vary session sizes day-to-day while maintaining an overall weekly budget. Once the weekly limit is reached, deposits are blocked until the 7-day window resets.
A monthly limit gives you a broad view of your total gambling spend and is particularly effective for players who track finances on a monthly basis, such as against a monthly salary or personal budget plan in MYR.
Self-exclusion is a voluntary process by which you ask tim138 to prevent you from accessing your Account for a defined period. It is designed for players who feel that gambling has become harmful and who want to stop — but need an external mechanism to make that decision stick.
Self-exclusion at tim138 is not a soft lock. When you self-exclude, your Account is suspended, all promotional and marketing communications are stopped, and any attempt to re-register using the same identity information will be blocked for the duration of the exclusion period.
Available exclusion periods:
Permanent self-exclusion is irreversible. If you choose this option, your Account will be permanently closed and no re-registration will be permitted under the same identity. Please consider carefully before selecting this option — if you are uncertain, a time-limited exclusion may be a more appropriate first step.
At the end of a time-limited self-exclusion, you will receive no automatic re-activation. You must contact our support team to request re-activation, at which point our team will conduct a brief welfare check before restoring access.
Access the tim138 Platform via your browser or mobile device and log in using your registered credentials.
Go to Account Settings and select "Responsible Gambling" from the menu. All protective tools — including self-exclusion — are grouped in this section.
Select "Self-Exclusion" and choose your preferred exclusion duration — 30 days, 90 days, 180 days, or permanently. Read the disclosure about what exclusion means before confirming.
Confirm your selection. Your Account will be suspended immediately. You will receive a confirmation email at your registered address. If you do not receive confirmation within 15 minutes, contact our support team immediately.
If you are unable to access Account Settings, contact our 24/7 live chat team or email [email protected]. Our team will process your self-exclusion request immediately, without question or pushback.
tim138's internal tools are designed to keep recreational gambling safe and in control. But if gambling has already become a serious problem, professional support may be needed. The following organisations and helplines provide confidential advice and assistance. tim138 does not control or operate these services — they are listed here as a service to our players who may need external guidance.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling referrals and social welfare assistance.
15999A Kuala Lumpur-based emotional support organisation offering confidential, non-judgmental support for people experiencing distress, including addiction-related concerns.
03-7627 2929An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. English-language resources and online chat available.
gamcare.org.ukOur own 24/7 support team can help you activate any responsible gambling tool instantly — no waiting, no questions asked. Available via live chat on the Platform around the clock.
Live Chat 24/7The tim138 platform is for adults aged 21 and above only. We enforce this through identity verification on every new Account and KYC checks before processing withdrawals. If you suspect that a minor in your care has accessed or registered on a gambling platform, please contact our support team immediately. We will act without delay. Parents and guardians can also use third-party parental control software to restrict access to gambling websites on shared devices.
Straightforward habits that keep gaming enjoyable — whether you are betting on EPL on a Saturday or enjoying a live baccarat session after work.
Decide how much you are comfortable spending before you log in — not during the session. Use tim138's deposit limit tools to enforce that budget automatically, removing the temptation to deposit more in the moment.
It is easy to lose track of time when enjoying live casino games or watching a Liga Super Malaysia match with a live bet running. Use session timers and reality check reminders to stay aware of how long you have been playing.
Online gaming is entertainment. It should never be used as a way to escape financial stress, emotional difficulties, or personal problems. If you find yourself gambling to feel better about something outside the Platform, that is a sign worth taking seriously.
Chasing a loss with a bigger bet is one of the most reliable paths to problem gambling. Every game outcome is independent of the last — there is no "due win" coming. If you have hit your loss budget for the session, log out.
Healthy gambling means it fits comfortably alongside your other life commitments — work, family time, exercise, social activities. If gaming is starting to crowd these out, it is time to reassess the balance.
If you are worried about your gambling habits, talking to a trusted family member, friend, or professional is often the most effective first step. You do not have to manage it alone. Support resources are listed above on this page.
Request an account activity report from tim138's support team periodically. Seeing your actual deposit totals, session durations, and win/loss figures in plain numbers gives you an objective picture that removes the distortion of memory.
Walking away — mid-session, mid-bonus, mid-month — is always the right decision if you feel uncomfortable. There is no obligation to use your full deposit limit or to finish a session you started. Log out whenever it feels right.
Responsible gambling is built into every layer of the tim138 platform — from our strict 21+ age enforcement to our instant self-exclusion tools. When gaming is in balance, it is genuinely enjoyable. We are here to help keep it that way. For players aged 21 and above only.
⚠ 21+ Only · Play Responsibly · Gambling can be addictive — please play within your means · For entertainment only